Help / FAQ

where is my orderWHERE IS MY ORDER?
Please refer to the shipping page for further information and order tracking. Please be advised that buyers are responsible for any customs or tax charger that may apply to their order.  

 

tracking numberHOW TO FIND MY TRACKING NUMBER?
Tracking details are available 4-6 days after your order was placed. Please contact Grabsi in case you haven’t received yours in the above time frame. TRACK YOUR ORDER HERE

 

changes and cancellationsCHANGES AND CANCELLATION
If you wish to make changes to your order, please contact Grabsi within 24 hours of placing it. Same rules apply for order cancellation. It can not be canceled if it has already been shipped. For more details, please refer to Returns Policy page.

 

damaged or lost itemsDAMAGED ITEMS
Extra care is provided to protect and prepare the product for shipping. However in case you receive damaged goods, please contact Grabsi by sending your order number and a photo of the damaged package/items. As situation is confirmed, replaced item will be sent to your address asap.

 

contact grabsiCONTACT Grabsi
In case none of the above answers your question, please contact Grabsi at friends@grabsi.com and reply with solution will be received within 24 hours.